Terms and Conditions for Swarnam Jewels

Welcome to House of Swarnam Jewels! These Terms and Conditions ("Terms") govern your use of our website and services, including our Shopify store and Razorpay payment integration. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.

1. General Information

• House of Swarnam Jewels is a brand specializing in versatile and trustworthy jewelry, designed for young, independent women.

• These Terms constitute a legally binding agreement between you ("Customer", "User") and Swarnam Jewels ("Company", "we", "us", "our").

2. Eligibility

• To use our services, you must be at least 18 years old and capable of entering into legally binding agreements.

• By placing an order, you represent that you meet these requirements.

3. Product Information

• All products displayed on the House of Swarnam Jewels website are subject to availability.

• We make every effort to display accurate colors, sizes, and descriptions; however, slight variations may occur.

• Prices are subject to change without prior notice.

4. Orders and Payments

• All orders must be placed through our Shopify store.

• Payment is securely processed through Razorpay. By using Razorpay, you agree to their terms of service.

• We accept various payment methods, including credit cards, debit cards, UPI, and net banking.

• Orders are confirmed only upon successful payment.

5. Shipping and Delivery

• We ship to addresses within India. International shipping options may be introduced in the future.

• Estimated delivery times are provided at checkout and are subject to courier service performance.

• Shipping charges, if any, will be specified at the time of checkout.

6. Cancellations, Returns, and Refunds

• Cancellations: Orders can be canceled within 24 hours of placing the order by contacting customer support.

• Returns: We accept returns for defective or damaged items within 7 days of delivery. To initiate a return, please contact our support team.

• Refunds: Refunds for eligible returns will be processed within 7-10 business days after the returned item is received and inspected.

7. User Account

• You may be required to create an account to place orders.

• You are responsible for maintaining the confidentiality of your account credentials.

• Any activity under your account will be deemed as your responsibility.

8. Intellectual Property

• All content on the House of Swarnam Jewels website, including images, text, logos, and designs, is the intellectual property of House of Swarnam Jewels.

• Unauthorized use of any content is strictly prohibited.

9. Limitation of Liability

• House of Swarnam Jewels is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

• Our liability is limited to the value of the product purchased.

10. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your personal information.

11. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Modifications to Terms

• We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page.

13. Contact Us

For questions or concerns regarding these Terms, please contact us at:

• Email: swarnam.jewel.web@gmail.com

• Phone: +91 83681 88337

• Address: Shop No. 111, 1st Floor, 2035-40 & 2046/39, Naiwala, Karol Bagh, New Delhi

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for shopping with House of Swarnam Jewels!