Swarnam

At House of Swarnam, we are committed to ensuring that your exquisite jewelry reaches you in a safe and timely manner. Please read our shipping policy carefully before placing your order.

1. Shipping Charges

  • We offer free shipping on all prepaid orders within India.

  • For Cash on Delivery (COD) orders, a nominal fee may apply.

2. Order Processing Time

  • All orders are processed within 24-48 hours after confirmation.

  • Custom and made-to-order pieces may take 14-21 business days to be crafted before dispatch.

  • Orders are not processed or shipped on Sundays and public holidays.

3. Estimated Delivery Time

  • Metro Cities: 3-5 business days

  • Non-Metro Cities & Remote Locations: 5-7 business days

  • International Orders: 10-15 business days, depending on the country’s customs policies.

4. Tracking Your Order

  • Once your order is shipped, a tracking link will be shared via email/SMS.

  • You can track your order status on our website under My Orders.

5. Shipping Partners

6. Address & Delivery Issues

  • Please ensure that the shipping address and contact details provided are accurate.

  • If an order is returned due to an incorrect address, re-shipping charges will be applicable.

  • In case of missed delivery attempts, the courier partner will reattempt up to 3 times before returning the package.

7. Damaged or Lost Shipments

  • If your package arrives damaged, please contact us within 24 hours of receipt with images of the damaged product.

  • In case of lost shipments, we will initiate an investigation with our courier partner. If confirmed lost, we will process a replacement or refund.

8. Changes & Cancellations

  • Once an order is shipped, it cannot be modified or canceled.

  • For urgent modifications before dispatch, please contact our customer service at support@swarnam.co.

For further queries, feel free to reach out to us at swarnam.jewels.web@gmail.com or call us at +91-9871491129.

We appreciate your trust in House of Swarnam and strive to provide a seamless shopping experience!

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