At House of Swarnam, we are committed to ensuring that your exquisite jewelry reaches you in a safe and timely manner. Please read our shipping policy carefully before placing your order.
1. Shipping Charges
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We offer free shipping on all prepaid orders within India.
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For Cash on Delivery (COD) orders, a nominal fee may apply.
2. Order Processing Time
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All orders are processed within 24-48 hours after confirmation.
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Custom and made-to-order pieces may take 14-21 business days to be crafted before dispatch.
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Orders are not processed or shipped on Sundays and public holidays.
3. Estimated Delivery Time
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Metro Cities: 3-5 business days
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Non-Metro Cities & Remote Locations: 5-7 business days
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International Orders: 10-15 business days, depending on the country’s customs policies.
4. Tracking Your Order
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Once your order is shipped, a tracking link will be shared via email/SMS.
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You can track your order status on our website under My Orders.
5. Shipping Partners
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We partner with trusted courier service: Sequel Global Logistics, for more information, learn more.
6. Address & Delivery Issues
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Please ensure that the shipping address and contact details provided are accurate.
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If an order is returned due to an incorrect address, re-shipping charges will be applicable.
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In case of missed delivery attempts, the courier partner will reattempt up to 3 times before returning the package.
7. Damaged or Lost Shipments
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If your package arrives damaged, please contact us within 24 hours of receipt with images of the damaged product.
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In case of lost shipments, we will initiate an investigation with our courier partner. If confirmed lost, we will process a replacement or refund.
8. Changes & Cancellations
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Once an order is shipped, it cannot be modified or canceled.
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For urgent modifications before dispatch, please contact our customer service at support@swarnam.co.
For further queries, feel free to reach out to us at swarnam.jewels.web@gmail.com or call us at +91-9871491129.
We appreciate your trust in House of Swarnam and strive to provide a seamless shopping experience!