Privacy Policy for House of Swarnam

At Swarnam Jewels ("we", "our", "us"), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website ("Site"), houseofswarnam.com. By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit our Site, we may collect the following personal information:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed securely via Razorpay; we do not store your payment details)

• Purchase history

1.2 Non-Personal Information

We may collect non-personal data, including:

• Browser type and version

• IP address

• Device information

• Cookies and usage data (e.g., pages viewed, time spent on the Site)

2. How We Use Your Information

We use the information collected to:

• Process and fulfill orders

• Communicate with you about your orders and updates

• Improve our website and user experience

• Personalize your shopping experience

• Detect and prevent fraud

3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your information without your consent, except in the following cases:

• Service Providers: We may share your data with trusted third-party services like Shopify and Razorpay to process payments and manage orders.

• Legal Obligations: If required by law or to protect our rights, we may disclose your information to comply with legal obligations or enforce our Terms and Conditions.

4. Payment Processing

Payments are securely processed through Razorpay. Razorpay adheres to industry standards for secure payment processing. For more details, please refer to Razorpay's Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to:

• Remember your preferences and login details

• Understand usage patterns

• Provide personalized content and advertisements

You can manage cookie preferences through your browser settings, but some features of our Site may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or reporting requirements

7. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal and contractual obligations.

• Opt-Out: Opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before submitting any personal information.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us to delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the "Last Updated" date. Your continued use of the Site constitutes acceptance of these changes.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

• Email: swarnam.jewels.web@gmail.com

• Phone: +91 83681 88337

• Address: Shop No. 111, 1st Floor, 2035-40 & 2046/39, Naiwala, Karol Bagh, New Delhi

Thank you for trusting Swarnam Jewels with your personal information. We are committed to safeguarding your privacy while providing a seamless shopping experience.